Quickest paths to an answer, sorted by how often we hear them. If your question doesn’t fit one of these, call anyway. We’d rather field one extra question than have you guess.
01 / Product questionsWhat’s on the shelf right nowStrain availability, terpene profiles, COA requests, brand questions. We can pull a lab cert for any product before you visit.
02 / Pickup ordersTrack or modify a basketReschedule pickup, swap a SKU, ask about ready-time. Most pickup orders ready within 30 minutes during open hours.
03 / First-time prepWhat to bring + what to expectID requirements, payment, parking, in-store flow. Read the first-time customer guide for the full primer. 04 / ComplianceLicense, age, transport rulesNY OCM rules, cross-border transport, age verification, employer-policy questions. NY OCM-licensed CAURD #OCM-CAURD-25-000269.
05 / Press / wholesaleStory, partnership, vendor pitchPress inquiries, wholesale outreach, brand partnership requests. Email is best; we respond within two business days.
06 / Lost & foundLeft something at the counterWe hold lost items for 30 days. Call (607) 654-4115 with a description and the date you visited.